Closed captioning displays the audio portion of a television program as text on the TV screen, providing a critical link to news, entertainment, and information for individuals who are deaf or hard of hearing.Congress requires video programming distributors VPDs cable operators, broadcasters, satellite distributors and other multi-channel video programming distributors to close caption their TV programs.
You may contact your VPD to report the problem at the time that the problem occurs to see if you can get the problem fixed. You can find your VPD’s contact information on your bill, or, if you have broadcast-only TV, the contact information for the TV station should be in the phone directory. Also, you can search the FCC’s VPD Registry. VPDs must provide the FCC with contact information for the receipt and handling of immediate closed captioning concerns by consumers, and contact information for written closed captioning complaints.
For more information, check the FCC’s closed captioning website. For captioning problems during non-emergency programming, you may file a written complaint with either the FCC or your VPD. If you file your complaint with the FCC, the FCC will forward the complaint to your VPD. FCC rules require that your written complaint must be filed within 60 days of the captioning problem.After receiving a complaint, either directly from you or from the FCC, the VPD has 30 days to respond to the complaint. If you filed your complaint with your VPD and they do not respond within 30 days, or if a dispute remains, you can send your complaint to the FCC.